ITSM is a set of specialized organizational capabilities for providing value to customers in the form of services. It is also a disciplined professional practice for delivering IT services to customers that is supported by an extensive body of knowledge, experience and skills.
ITSM Goal is to:
Transform capabilities and resources into valuable services
ITSM Capabilities:
-- Functions and processes for managing services over the lifecyle
-- Specializing in strategy, design, transition, operation, and continual improvement
-- Represent and organization’s capacity, competency and confidence for action
-- Provide value for customers
Thursday, May 27, 2010
What is ITSM? Its Goal? Its Capabilities?
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